Privacy Policy

Last updated: Jan 2026

1. Introduction

MobiMec ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "Service").

By using MobiMec, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Postcode and location data
  • Profile photo (optional)
  • Vehicle information (for customers)
  • Business information (for mechanics)

2.2 Location Information

We collect and process location data to:

  • Match customers with nearby mechanics
  • Calculate service areas and distances
  • Provide accurate location-based services

You can control location permissions through your device settings.

2.3 Usage Data

We automatically collect:

  • Device information (model, OS version)
  • IP address
  • App usage patterns
  • Service requests and job history
  • Chat messages between users
  • Reviews and ratings

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our Service
  • To facilitate connections between customers and mechanics
  • To process service requests and bookings
  • To enable real-time chat functionality
  • To send push notifications about job updates
  • To calculate distances and service areas
  • To display reviews and ratings
  • To improve and personalize user experience
  • To prevent fraud and ensure platform security
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contract Performance: To fulfill our service agreement with you
  • Legitimate Interests: To operate and improve our platform
  • Consent: For optional features like push notifications
  • Legal Obligations: To comply with UK laws and regulations

5. Data Sharing and Disclosure

We share your information in the following circumstances:

5.1 Between Users

  • Customers can see mechanic profiles, ratings, and contact information (if allowed)
  • Mechanics can see customer names, locations, and vehicle details for service requests
  • Both parties can see chat message history related to their bookings

5.2 Service Providers

We work with third-party service providers:

  • Supabase (database and authentication)
  • Firebase (push notifications)
  • Vercel (hosting)
  • OpenStreetMap/Postcodes.io (geocoding)

5.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect rights, property, or safety.

6. Data Retention

We retain your personal data for as long as:

  • Your account remains active
  • Required to provide our Service
  • Necessary for legal or business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain it for legal compliance.

7. Your Rights Under GDPR

As a UK user, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Opt-out of optional services

To exercise these rights, contact us at support@mobimec.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Secure authentication via Supabase
  • Regular security audits
  • Access controls and monitoring
  • Row-level security policies on databases

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Push Notifications

We use Firebase Cloud Messaging to send push notifications about:

  • New service requests
  • Booking updates
  • Chat messages
  • Job completion reminders

You can disable push notifications in your device settings at any time.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure adequate safeguards are in place through:

  • Standard Contractual Clauses
  • Data Processing Agreements with service providers
  • Compliance with UK GDPR requirements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new policy in the app
  • Updating the "Last updated" date
  • Sending an email notification for material changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: support@mobimec.co.uk
Address: MobiMec Ltd, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.